Privacy policy

Who We Are

Sri Krishna Coffee Works is a filter coffee brand based in Secunderabad, Telangana, India. We operate the online store at srikrishnacoffee.com. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it.

What Information We Collect

When you place an order or interact with our store, we may collect the following information:

  • Your name, email address, and phone number
  • Your delivery address and billing address
  • Your payment information — processed securely through our payment gateway (Razorpay). We do not store your card or UPI details on our servers.
  • Your order history and purchase preferences
  • Your IP address, browser type, and device information for analytics purposes
  • Any communications you send us via email, WhatsApp, or our contact form

How We Use Your Information

We use your personal information solely for the following purposes:

  • To process, fulfill, and deliver your order
  • To send you order confirmation, dispatch notifications, and tracking updates
  • To respond to your queries and support requests
  • To send you marketing communications, offers, and updates — only if you have opted in
  • To improve our website, products, and customer experience through analytics
  • To comply with legal and regulatory obligations

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyze site traffic. By continuing to use our website, you consent to our use of cookies. You can disable cookies through your browser settings, though this may affect certain features of the website.

Third-Party Services

We use trusted third-party services to operate our store, including:

  • Shopify — our e-commerce platform
  • Razorpay — payment processing
  • Klaviyo — email marketing
  • Google Analytics — website analytics
  • Shiprocket / Delhivery — order fulfillment and shipping

Each of these services has its own privacy policy and handles your data in accordance with their respective terms. We share only the minimum information necessary for these services to function.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our website is SSL encrypted (HTTPS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data, subject to legal requirements
  • Opt out of marketing communications at any time by clicking "Unsubscribe" in any of our emails or contacting us directly

To exercise any of these rights, contact us at hello@srikrishnacoffee.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting and tax compliance purposes.

FSSAI Compliance

Sri Krishna Coffee Works is FSSAI certified. FSSAI License No: [TO BE CONFIRMED — add before going live].

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Effective Date: June 2026

Contact Us

For all privacy-related queries:
Email: hello@srikrishnacoffee.com
WhatsApp: 073370 89123
Address: Rashtrapati Road, near Indian Oil petrol bunk, Kalasiguda, Secunderabad, Telangana 500003